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Privacy Policy

Digital Communication Privacy Policy

This privacy policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of the Double Espresso & Friends Ltd collection and use of an individual’s information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to info@doubleespresso.com.

How we use your information

This privacy policy tells you what to expect when we collect your information. It applies to information we collect about:

  • Visitors to the Double Espresso & Friends Ltd website and social media platforms.
  • Use of cookies and opt-out procedure.
  • Individuals who use our services; submit a consultation request, subscribe or respond to our blog or other digital communications or send us an email.
  • Disclosure of individual’s information to third party suppliers.
  • Complaints and enquiries procedure.
  • Access to your information in relation to data protection or freedom of information act.

Visitors to our websites

When anyone visits www.doubleespress.com standard internet log information and details of visits is collected using Google Analytics to identify the number of visitors to the various parts of our site and behaviour whilst visiting the site, e.g. which pages were of interest etc. This information is collected in a way that does not identify anyone and does not make any attempt to find out the identities of those visiting the website. Any data gathered from this site will not be associated with any personal identifying information from other sources. Clear notification will be given if personal identifiable information is to be collected and full disclosure of the intended use of that information will be explained.

Our use of cookies

We use “opt-out” Cookies on the website, which are small text files that are placed on your computer when you visit and is used to make the website perform more efficiently, as well as to provide information to us. Visitors need to actively “opt-out” if they do not want this information to be available to us. Email info@doubleespresso.com if you would like to know more about which cookies we use and why.

Individuals who use our services

In order to provide a consultation or subscription service we have to hold your contact details, which will be held securely and not passed to third party suppliers*. We only use these details to provide the service you have requested and closely related purposes e.g. to send you a satisfaction survey to find out if you are happy with the level of service provided or inform you about relevant marketing news and information. Your subscription can be cancelled at any time by using the unsubscribe link on the communication received.

Disclosure of individual’s information*

We will only share an individual’s information with third party suppliers in order to provide you with the relevant services required to deliver the service set out in a contractual agreement for us to provide you with a marketing service.

Complaints or queries

We work hard to meet the highest standards when collecting and using an individual’s information. For this reason, we take any complaints we receive about this very seriously. Please contact us in writing at info@doubleespresso.com if you believe our collection or use of information is unfair, misleading or inappropriate.

Access to your information

You can find out if we hold your information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

Requests for your information must be in writing to: info@doubleespresso.com.

Changes to this privacy policy

We keep our privacy policy under regular review. This privacy policy was last updated on 1 January 2017.

How to contact us

If you need more information regarding our privacy policy please send an enquiry to info@doubleespresso.com. Double Espresso & Friends Ltd is registered with the Information Commissioner’s Office (ICO) Registration number: Z2428951